Tech Support
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Location
Berlin
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Sector:
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Contact:
Alina Gunina
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Contact email:
a.gunina@jeffersonwolfe.com
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Job ref:
AG - TS263623
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Published:
almost 2 years ago
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Expiry date:
2020-05-12
2nd Line Support - Salary on offer is up to €60,000
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We are looking for an experience Technical Support who has at least 4 years in a similar field, to join a Digital Security company in the heart of Berlin. This will be a 2nd line support position mainly.
- resolution of issues via telephone/remote/email
- experience with monitoring tools and log aggregation tools
- working closely with the developer and DevOps teams to ensure that paltform's logs/dashboard/ error messages etc are solved
- diagnosis and management of the ticket system
- experience with monitoring tools like Nagios/Zabbix/Premetheus etc.
What they offer:
-Amazing Work/Life Balance
-30 Days Paid Vacation
-Company Breakfasts
-Coffee, Drinks and Fresh Fruits
- Ocasional work from home days