2nd Line Support - Salary on offer is up to €60,000 

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We are looking for an experience Technical Support who has at least 4 years in a similar field, to join a Digital Security company in the heart of Berlin. This will be a 2nd line support position mainly. 

- resolution of issues via telephone/remote/email

- experience with monitoring tools and log aggregation tools

- working closely with the developer and DevOps teams to ensure that paltform's logs/dashboard/ error messages etc are solved

- diagnosis and management of the ticket system

- experience with monitoring tools like Nagios/Zabbix/Premetheus etc.

What they offer:
-Amazing Work/Life Balance
-30 Days Paid Vacation
-Company Breakfasts
-Coffee, Drinks and Fresh Fruits

- Ocasional work from home days