Second Line Support Engineer

  • Location


  • Sector:

    DevOps & System Engineering

  • Job type:


  • Contact:

    Charlie Qazi

  • Contact email:


  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


Second Line Support Engineer

An exciting data security start-up in Berlin who are revolutionizing the way our data is protected are looking for a 2nd Level Support Engineer to join the team.
This is an awesome opportunity to join a start-up who are owned by some of the biggest companies in the world!



  • You work closely with our developers and the DevOps team to ensure and improve the stability and observability of our platform's logs / metrics / charts / dashboards / error messages, etc.
  • Support of the 1st level / customer service in daily business for all technical questions and technical faults
  • Diagnosis, management and correction of faults in 2nd Level Support in the ticket system
  • Problem identification, error analysis and problem resolution via telephone, remote and email 
  • Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus) and log aggregation tools (e.g., Splunk, Moose, Graylog)
  • Successfully completed vocational training with a focus on IT (career changers are welcome) 
  • Scripting knowledge with bash, python, ruby ​or perl 
  • Experience with JIRA and Salesforce 
  • Convincing ability to communicate, high level of commitment, teamwork and independent working methods
  • Must speak Fluent German


What they offer:

  • Home Office 
  • Amazing Work/Life Balance - Flexible Working 
  • Lucrative Salary 
  • 30 Days Paid Vacation 
  • Awesome Company Culture 
  • Company Breakfasts 
  • Coffee, Drinks and Fresh Fruits 


If you would like to take the next step in your career and work as a support engineer in a modern environment, for a fast-growing company in Berlin, apply and I will get in touch to discuss all of the details!