Second Line Support Engineer

An exciting data security start-up in Berlin who are revolutionizing the way our data is protected are looking for a 2nd Level Support Engineer to join the team.
This is an awesome opportunity to join a start-up who are owned by some of the biggest companies in the world!

Requirements:

• You work closely with our developers and the DevOps team to ensure and improve the stability and observability of our platform's logs / metrics / charts / dashboards / error messages, etc.

• Support of the 1st level / customer service in daily business for all technical questions and technical faults

• Diagnosis, management and correction of faults in 2nd Level Support in the ticket system

• Problem identification, error analysis and problem resolution via telephone, remote and email 

• Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus) and log aggregation tools (e.g., Splunk, Moose, Graylog)
• Successfully completed vocational training with a focus on IT (career changers are welcome) 
• Scripting knowledge with bash, python, ruby ​or perl 
• Experience with JIRA and Salesforce 
• Convincing ability to communicate, high level of commitment, teamwork and independent working methods
• Must speak Fluent German

What they offer:

• Home Office 
• Amazing Work/Life Balance - Flexible Working 
• Lucrative Salary 
• 30 Days Paid Vacation 
• Awesome Company Culture 
• Company Breakfasts 
• Coffee, Drinks and Fresh Fruits 

If you would like to take the next step in your career and work as a support engineer in a modern environment, for a fast-growing company in Berlin, apply and I will get in touch to discuss all of the details!